The Joint Commission is the nation’s leading standards-setting and accrediting body for health care organizations. Castle Medical Center has consistently earned accreditation status with The Joint Commission, which conducts surveys of the hospital every three years. Achieving accreditation means that an organization complies with The Joint Commission’s standards and continuously makes efforts to improve the care and services it provides.
In 2008, Castle Medical Center received the prestigious ‘Oihana Maika‘i (Endeavors of Excellence) Purple Lei Award from the Hawai‘i Award of Excellence (HAE) program. The HAE program is based on the Malcolm Baldrige National Quality Award, which is administered by the U.S. Department of Commerce. This program is designed to enable organizations to systematically improve their performance and capabilities in order to achieve world-class performance in their fields.
In 2009, Castle Medical Center received the American Heart Association’s “Get With The Guidelines—Coronary Artery Disease” (GWTG—CAD) Gold Performance Achievement Award. This award recognizes Castle’s commitment to quality and success for more than twenty-four consecutive months in implementing a higher standard of cardiac care that effectively improves treatment of patients hospitalized with coronary artery disease.
As a result of receiving this award, Castle was recognized, along with other award-winning hospitals nationally, in an advertisement by the American Heart Association that was featured in the August 2009 issue of U.S. News & World Report, entitled “America’s Best Hospitals.”
If you have any concerns about quality or safety of patient care, please contact our Quality Resources Department at (808) 263‑5363 or Administration office at (808) 263‑5142. Ultimately, if the concerns cannot be reasonably addressed at this level, you may provide information directly to the following agencies:
Alternatively, you can click here to avail yourself of Castle’s feedback form. Your form will be read by our Call Center, which is open from 8:30 a.m. to 5 p.m., Monday through Thursday, and from 8:30 a.m. to 4:30 p.m. on Fridays. (It is closed on holidays.) After reading your form, the Call Center will then forward it on to the appropriate persons in the hospital.